Privacy Policy of character ai

Full terms in detail

1. Who we are
   character ai operates the website at charactere-ai.com and is the controller of the personal data described in this Privacy Policy. References to "we", "us" and "our" mean character ai.
2. Scope of this policy
   This policy covers the character ai website, the character profiles published on it and the chat features reached from it. It does not cover third-party websites you may reach by following an external link.
3. Age requirement
   character ai is intended solely for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we delete the data promptly.
4. Information you give us
   This includes any details you enter voluntarily, such as a display name, an email address if you choose to provide one, preferences you set, and the content of the messages you write in chat.
5. Information collected automatically
   When you visit character ai we may record technical data such as IP address, browser type and version, device type, operating system, referring page, pages viewed and the time and duration of each visit.
6. Cookies and similar technologies
   We use cookies and comparable storage to keep the site working, remember your preferences and measure aggregate traffic. You can block or delete cookies in your browser settings, though some features may then behave differently.
7. Analytics
   We use aggregated analytics to understand which pages of character ai are used and where visitors encounter difficulty. Analytics data is reviewed in aggregate and is not used to build advertising profiles of individuals.
8. Chat content
   Conversations you have with a character are stored so that the character can maintain continuity between sessions. Chat content is not published, sold, or shown to other visitors of character ai.
9. Purposes of processing
   We process personal data to provide and maintain the service, to personalise conversations, to keep the site secure, to comply with law, to respond to your requests and to improve the product.
10. Legal bases
    Depending on your jurisdiction we rely on your consent, on the performance of a contract with you, on our legitimate interests in operating and securing the service, and on compliance with legal obligations.
11. Marketing communications
    If you provide an email address we may send occasional service messages. Marketing email is sent only where permitted, and every marketing message includes a one-click unsubscribe link.
12. Service providers
    We share limited data with providers that host our infrastructure, deliver email, protect against abuse and provide analytics. Providers act on our instructions and may not use the data for their own purposes.
13. International transfers
    Our providers may process data in countries other than your own. Where that happens we rely on recognised transfer mechanisms, such as standard contractual clauses, to protect the data.
14. Data retention
    We keep personal data only as long as needed for the purposes described here or as required by law. Inactive accounts and their associated chat history are removed after a reasonable dormancy period.
15. Security measures
    We use encryption in transit, access controls, network protection and internal review to safeguard data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
16. Your access rights
    You may request confirmation of whether we process your data and ask for a copy of it. We respond within the period required by applicable law.
17. Correction and deletion
    You may ask us to correct inaccurate data or to delete data we no longer need. Some records may be retained where the law requires it.
18. Objection and restriction
    Where local law provides these rights, you may object to certain processing based on legitimate interests, or ask that processing be restricted while a dispute is resolved.
19. Data portability
    Where applicable, you may request the personal data you provided to character ai in a structured, commonly used and machine-readable format.
20. Withdrawing consent
    Where processing rests on consent you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that took place before it.
21. Automated decision-making
    Conversation replies are generated automatically, but character ai does not make automated decisions producing legal or similarly significant effects about you.
22. Do Not Track
    Browsers send Do Not Track signals in inconsistent ways and no common standard exists. character ai does not currently respond to those signals.
23. Third-party links
    Pages on character ai may link to external sites. We do not control those sites and are not responsible for their content or their privacy practices.
24. Public content
    Nothing you write in a private conversation is published by us. Do not include information in chat that you would not want stored, such as passwords or payment card numbers.
25. Complaints
    If you are unhappy with how we handle your data you may contact us first, and you also have the right to complain to your local data protection authority.
26. Business transfers
    If character ai is involved in a merger, acquisition or asset sale, personal data may be transferred as part of that transaction, subject to the protections described in this policy.
27. Changes to this policy
    We may update this Privacy Policy as the service evolves. The revised version takes effect when published on this page, and material changes will be highlighted on the site.
28. Contacting us
    Questions about this Privacy Policy or about your personal data can be sent to privacy@charactere-ai.com and we will respond as promptly as we reasonably can.

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